More focus needed on how people travel to and from NHS services
Together with two leading charities, we are raising awareness of the issues people facing travelling to and from NHS services. We will be working with NHS England to support their new national review of the links between the NHS and local transport.
Make more space for new parents to talk about their mental health
In our new report, we share what parents have told us about their experiences of mental health problems before, during and after pregnancy, and call on services to give people more opportunities to talk about how their mental wellbeing.
We urge councils to promote a culture of learning from complaints
Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.