Using people’s views of good complaint handling to improve experiences News - 20 November 2014 Read more about Using people’s views of good complaint handling to improve experiences
Renewed efforts required to create compassionate complaints system News - 14 October 2014 Read more about Renewed efforts required to create compassionate complaints system
More reassurance needed about how medical records are being used by government News - 8 October 2014 Read more about More reassurance needed about how medical records are being used by government
Bringing the voice of consumers to Parliament News - 10 September 2014 Read more about Bringing the voice of consumers to Parliament
NHS complaints data is just ‘tip of the iceberg’ News - 28 August 2014 Read more about NHS complaints data is just ‘tip of the iceberg’
Local people being cut out of decision making about their health services News - 22 July 2014 Read more about Local people being cut out of decision making about their health services
Inquiry into discharge raises serious questions about maternal mental health support News - 30 June 2014 Read more about Inquiry into discharge raises serious questions about maternal mental health support
People’s inquiry to uncover pitfalls of discharge from hospitals and care homes News - 7 May 2014 Read more about People’s inquiry to uncover pitfalls of discharge from hospitals and care homes
Health and care complaints system is ‘utterly bewildering’ for people News - 20 March 2014 Read more about Health and care complaints system is ‘utterly bewildering’ for people
Local patient voice short changed by 10 million pounds News - 13 February 2014 Read more about Local patient voice short changed by 10 million pounds
