1. Making it easier to share your feedback – a new Single Complaints Statement for social care

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    We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

  2. Making a complaint about social care services – what should you expect?

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    Here we look at six things you should expect when making a complaint about social care services.

  3. How every one of us can help our NHS

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    Politicians often talk about the health service as being ‘our NHS’. But if it truly belongs to us then it’s time for a shift in the relationship.

  4. My experience helping people speak up about health and social care

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    Surrey Heartlands Health and Care Partnership has been working with Healthwatch Surrey to create a programme of Citizen Ambassadors as a way to reach out to more people in the community. Hear more about Angela’s experience as a Citizen Ambassador.

  5. Janet’s story: when readmission to hospital goes wrong

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    Our research shows that emergency readmissions to hospital have risen by 9.35% in the last year. Janet's story shows why it's important we understand why this is happening.

  6. What should I know before choosing a care home?

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    To choose the right care home and support for your needs, or the needs of a loved one, it's important you have the right information to make your decision. Here are six things you should consider when choosing a care home.

  7. My life as a carer – one of seven million stories

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    Three in five of us will become an unpaid carer at some point in our lives. Kate* tells us about what it was like becoming a carer for her husband and the difficulties they faced.