New report finds rise in written complaints for GP and dental practices

Read our response to a report by NHS Digital showing a 4.5% increase in complaints about primary care services.
The main reason people complain is not to seek compensation for themselves, but to ensure that others don’t have to suffer the same fate in the future.
— Imelda Redmond

NHS Digital has issued a report about the number of written complaints about both primary and secondary care services.

The report shows an 4.5% increase of reported complaints in primary care since last year, while complaints against secondary care have fallen by 3.3%.

In response to the report on written complaints, Imelda Redmond, National Director of Healthwatch England said:

“Although the number of formal complaints about the NHS are relatively small compared to the those treated every year, for people affected by poor care it can have very serious and lasting implications.

“Yet the main reason people complain is not to seek compensation for themselves, but to ensure that others don’t have to suffer the same fate in the future. This has been proven time and again by Healthwatch and other organisations who speak with people about their experiences of care.

“Rather than just counting the number of complaints, what people want to see is what the NHS has learnt and what has been improved as a result. This is the best way to build confidence in the complaints process.

“If you have an experience you want to share, good or bad, we want you to let us know. Healthwatch teams across the country work tirelessly sharing your stories and ideas with local hospitals, GPs and care services to ensure they implement the changes you want to see.”

Find out more

Read the report 'Written complaints rise for GP and dental practices but fall for hospitals and community health services' to find out more.

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