Your Voice Counts Autism and or learning disability Report, Hampshire

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Summary of report content

‘Your Voice Counts’ is a project commissioned by North East Hampshire and Farnham Clinical Commissioning Group (CCG). Healthwatch Hampshire produced this report at their request. This phase 1 report was carried out between September and December 2016 and focussed on the opinions os people with Learning Disabilities and/or Autism. Over 100 people were spoken too during this project. Healthwatch Hampshire carried out focus groups, conversations, and engagement events in five different towns throughout North East Hampshire and Farnham; Fleet, Yateley, Farnborough, Aldershot and Farnham. These events were attended by individuals, parents, carers, professionalsand volunteers from across the health and social care sector. Our key findings included:The referral process- waiting for the referral to mental health services to be processed when at crisis point, there is a need to look at options around preventive services and how this would be more sustainable if they are put in place. Some even suggested that if this is done, they would not be at crisis point. Resources- Alternative contact or hub of information rather than through their GP, taking the pressure off GPs as they are the first point of contact however GPs felt that they are not confident in signposting to an appropriate Learning Disability (LD) service or unknown to them Resources- to be made available in easy read or alternative formats Parents and carers are a big resource that is under-utilised by GPs and/or by other services Parents and carers are not supported enough for their mental health and wellbeing Lack of local services for mental health in their area- some are aware of the Wellbeing Centre in Aldershot and feel scared to travel to get the support they need when they are in crisis Nearly half of the GPs that we spoke to felt that they were not confident to do a Mental Capacity assessment on their patients with a learning disability. A number of recommendations were made based on the opinions gathered and the CCG stated they would take these into considerations when planning future services.

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General details

Report title 
Your Voice Counts Autism and or learning disability Report, Hampshire
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Tuesday, 28 February, 2017
Date evidence capture began 
Thursday, 1 September, 2016
Date evidence capture finished 
Friday, 29 April, 2016
Type of report 
Service evaluation
Key themes 
Communication between staff and patients
Consent to care and treatment
Health inequalities
Information providing
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report 
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Learning disability service
Mental health crisis service
Social care services 
Adult social care
Community services 
Community based services for people with a learning disability
Community healthcare and nursing services
Urgent and emergency care services 
Urgent care services

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.