Your pharmacy and repeat prescriptions

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Summary of report content

Healthwatch Oldham wanted to understand people’s experiences of using their pharmacy and ordering repeat prescriptions.  They heard from 56 people.

Most people liked their local pharmacy.  They appreciated having one near to where they lived.  Most had a confidential area and they could easily order repeat prescriptions.  However there was scope for improvement, including their medication not always being ready to collect on time.

There were no recommendations

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Report 
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General details

Report title 
Your pharmacy and repeat prescriptions
Local Healthwatch 
Healthwatch Oldham
Date of publication 
Monday, 20 July, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Saturday, 30 November, 2019
Type of report 
Report
Key themes 
Medication
Prescription
Healthwatch reference number 
Rep-7674

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
56
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.