Your experiences of the adult safeguarding process

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Summary of report content

Healthwatch Wiltshire conducted a survey with 16 people during June 2019 to March 2020 to gather their experiences of the safeguarding process.

The report found that the majority of people were aware of the process and were kept informed. Nine (out of 15) people said that they felt supported and involved through the process. Most (10 out of 14) said that they found the staff polite, professional and approachable. The experience of information provision was mixed with some people stating they received no information or that it was not understandable. There was a need for better communication, particularly around the outcome of the investigation. Some people said they felt dismissed when raising concerns and that information wasn’t recorded correctly. Some also brought up the need for social workers to take more time to build up relationships and improve advocacy support.

The report made a number of recommendations and included an action plan from the Adult Multi-Agency Safeguarding Hub. 

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General details

Report title 
Your experiences of the adult safeguarding process
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 22 February, 2021
Date evidence capture began 
Saturday, 1 June, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Communication between staff and patients
Complaints procedure
Information providing
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.