Your experience of the COVID 19 vaccination programme

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Summary of report content

In March 2021, Healthwatch Sunderland and Healthwatch South Tyneside launched a survey to gather people’s general experiences of using their local COVID-19 vaccination programme.

This report covers the 41 respondents who attended a vaccination centre in South Tyneside between 1 May and 30 June 2021.

Key findings:

  • The majority of South Tyneside respondents had received their invitation to have both their first and second vaccine either through text message (44%/41%) or via a letter (34%/10%).
  • The vast majority of South Tyneside respondents, for both their first and second vaccination, stated that they found it very easy (80%/79%) or fairly easy (13%/17%) to book their appointment.
  • Four-fifths of South Tyneside respondents (80%) received their vaccine at one of the three main centres –Cleadon Park, Flagg Court or The Glen and 95% of respondents -stated they found it very easy or fairly easy to access the venue.
  • The vast majority of South Tyneside respondents (93%) were informed of which vaccine they were receiving and 93%were informed of the possible side effects of the vaccine.
  • The majority of respondents stated that they had received an information leaflet to take way with them after receiving their first vaccination (97.5%) with 63.5% saying they received one after their second jab.
  • The majority of respondents (46%) replied that they hadn’t had their second vaccine appointment arranged after receiving their initial vaccination. A further 37% had already had their second vaccination and 17% had their second appointment date confirmed.
  • When asked to rate their overall experience of receiving their vaccine, the vast majority of recipients (98%) rated the experience of receiving their first vaccine as either very good or good, with 90% of recipients receiving the second vaccine rating their experience as very good or good.

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General details

Report title 
Your experience of the COVID 19 vaccination programme
Local Healthwatch 
Healthwatch South Tyneside
Date of publication 
Monday, 26 July, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Access
Administration
Booking appointments
Cleanliness hygiene and infection control
Information providing
Public involvement
Quality of appointment
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Healthwatch England
Primary research method used 
Survey

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
41
Age group 
25-64 years
65-85 years
Gender 
Female
Male
Ethnicity 
Asian / Asian British
Mixed / multiple ethnic groups
White
Does the information include public's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.