Summary of report content
By law, all publicly funded health and social care providers must fully comply with the Accessible Information Standard (AIS). The standard requires services to meet the information and communication needs of people who have a learning disability, a sensory impairment or loss.
New research by Healthwatch England and our partner organisations shows that not all health and care providers are compliant with the standard, with many services overlooking people's needs and failing to provide the right support.
As part of the Your Care, Your Way campaign we have worked with partner organisations and policymakers to develop a set of detailed policy recommendations aimed at ensuring that people who have communication needs are given their healthcare information in the way they need it.
We make recommendations in four areas:
1. Accountability
2. Guidance & commissioning
3. Training & education
4. Information systems
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.