Resources to help you make a complaint

We know that making a complaint about NHS or social care services can be confusing.

We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.

You can also contact your local Healthwatch to find out how to get help with making your complaint.

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

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Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

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GP complaints

Find out where to start if you have a problem with your GP. 

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NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service

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