Tips and tools for making a complaint

Adult social care complaints

Read our dos and don'ts of making a complaint about adult social care. There's also a handy checklist of what to include, as well as sample letters which you can use.

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Complaints about NHS services

If you're unhappy with an NHS service you or a loved one used, our guidance includes top tips, what to expect making a complaint, and template letters.

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GP complaints

If you need to resolve an issue with your GP this guide cuts through the confusion of how to complain, what your options are, and how to ask for a copy of your medical record.

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NHS Hospital complaints

If you're troubled by a recent hospital experience we've outlined what your options are if you want to raise your concern. There's also advice on what to do if a relative has died because of a medical accident.

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Mental health service complaints

Whether you gave consent to be treated or if you were admitted to hospital under the Mental Health Act, this guide explains the steps to take if you're unhappy with decisions around your care.

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Other NHS services

The NHS covers a range of other services, from midwives to paramedics. Whilst NHS care is usually very good, if something has gone wrong, find out how to make a complaint about other services.

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Whistleblowing

If you work for the NHS or adult social care and you're concerned a patient or client is at risk, we've explained the steps you can take to raise the issue.

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NHS dentist complaints

NHS dentists must follow certain standards and rules. If you feel they haven't followed these you may be able to make a complaint. Our guide explains what to do if you're unhappy.

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