Your care during covid

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Summary of report content

Healthwatch Cambridgeshire and Healthwatch Peterborough launched a Covid-19 survey on 28 May 2020 to find out how changes to health and care services were affecting the local residents.

The report highlights how disruption and delays to services is affecting people’s health and wellbeing- this includes access to cancer treatments, hospital appointments, GP services, dental treatments and struggles for people with loved ones in care homes and hospices. It also highlights the issues of health inequalities for those with disabilities, especially for people whose needs have not been met under the Accessible Information Standard. Nearly one third of people told them that the pandemic has had a high or significant impact on their mental health and wellbeing- some struggled to access the care they needed. The report also looks into the experiences of parents-to-be and new parents, people living on their own- especially older people, people with sensory disabilities, and the challenges that carers and family have faced.

Three out of four people who used the health services rated it highly and have shared their accounts of what services had done to help them stay safe and get the care they needed. The report has identified the key learnings based on the feedback gathered via this survey. Healthwatch recommend that the organisations providing and organising health and social care take these learning points into account when planning and delivering services.

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General details

Report title 
Your care during covid
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Thursday, 22 October, 2020
Date evidence capture began 
Thursday, 28 May, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Diagnosis
Discharge
Holistic support
Information providing
Quality of care
Quality of treatment
Staff attitudes
Support
Healthwatch reference number 
Rep-7884

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Appointments
Cancer services
Maternity
Mental health services 
Community mental health team (CMHT)
Psychiatry / mental health (other services)
Social care services 
Hospice services
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
1131
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Bisexual
Heterosexual
Homosexual
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.