Young People's views on Technology in Healthcare, Bolton

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Summary of report content

This is a report which was written by Healthwatch Bolton detailing people’s views on Bolton Young People’s views on Technology. There were 21 people who took part with semi-structured interviews giving their views about the services offered to young people at both The Parallel and within the local area which was carried out in April 2017. The majority of the people interviewed were aged 16/17 with one third being male and two thirds being female. Within the interviews, three general areas were covered which were to get people’s views on their: Preferred practitioners Views on location/timing of services Thoughts on the acceptability of technology in healthcare The key findings were: The majority of people interviewed said they wouldn’t mind getting their medical information by text but they wouldn’t consider using Skype for a medical appointment. Mixed feelings of attitudes to Instagram where 50% would not follow. The report contains mixed comments about young people’s attitudes to technology within health. Healthwatch Bolton produced a conclusion on the findings and made recommendations but there were no response following this.

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General details

Report title 
Young People's views on Technology in Healthcare, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Friday, 15 September, 2017
Type of report 
Key themes 
Digitalisation of services
Health and safety
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of regulation
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.