Young people's pharmacy services

Download (PDF 512KB)

Summary of report content

Healthwatch County Durham undertook research into under 25’s use of pharmacy services at the request of the Local Pharmaceutical Committee (LPC). Their aims were to: Understand which pharmacy services people under the age of 25 are aware of; Identify which services (if any) young people have accessed previously and would in the future; highlight what barriers exist to service access and ascertain where young people look for information about services.

They undertook a survey to which 439 young people responded.

They found that young people had a good overall awareness of the services offered by pharmacies, although when talking to young people, many asked what the minor ailment service was.  Not all not all young people feel confident in accessing these services at pharmacies.  Many would prefer to see a GP or nurse as there is an assumption that pharmacists are not as qualified to give medical advice and guidance. Other issues raised include the privacy element of having to ask at a busy, confined counter to speak to a pharmacist in private, the lack of private rooms available and whether they were overheard.

The services most likely to be accessed by young people included medication, sexual health, emergency contraception, pregnancy testing and the minor ailment services. The least likely to be accessed are stopping smoking, alcohol awareness and drug addiction.

The report contains 5 recommendations about how best to publicise the range of pharmacy services to young people and persuade them to use them.

Would you like to look at:

General details

Report title 
Young people's pharmacy services
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Saturday, 1 June, 2019
Date evidence capture finished 
Thursday, 31 October, 2019
Type of report 
Key themes 
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Local Pharmaceutical Committee
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.