Young healthwatch Northamptonshire and shooting stars visit to Kettering General Hospital

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Summary of report content

On Wednesday 3 April 2018, three members of Young Healthwatch Northamptonshire and two members of Shooting Stars1 visited Kettering General Hospital to conduct an Enter and View style visit in three different children’s departments – Paediatric Emergency Department, Paediatric Outpatients and Skylark ward to give feedback to the hospital about the areas from the perspective of young people. Healthwatch Northamptonshire worked with Shooting Stars to include the perspective of young people with special educational needs and disabilities (SEND). Overall it was a great experience; all the staff were great, very welcoming and friendly. The staff seemed happy, the patients appeared to be safe and well looked after. The hospital appeared to be clean and welcoming. The findings included that children and young people with SEND were well considered on Skylark ward. The staff were very friendly and happy. Security seems to be good - an intercom and video system to thoroughly control who comes in and out of the wards. Pictures of all staff that are on shift that day. The colour of the uniform identifies they role within the department. Medicines are stored safely and securely. Patients we spoke to on the day appeared to be happy. The areas we visited appeared clean. The recommendations within the report state the signs from the car park to children’s departments need to be clearer. The walls in Children’s Accident and Emergency could have more colour, as the walls at present are not colours that are relaxing. The use of something more child appropriate, such as footsteps on the floor to direct patients to the children’s department in Accident and Emergency. Make books and games for older children available in Children’s Accident and Emergency and Children’s Outpatients. Provide all staff with name badges, consider fun ones. Younger children may struggle to read an ID badge that staff currently have. Work with patients to develop the food menus. Add a breastfeeding chair or a rocking chair to the breastfeeding rooms. Have a suggestion box where people can give their ideas on how to improve the service further or even show their appreciation for the good service they have received. Make one available in the parent’s room too.

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General details

Report title 
Young healthwatch Northamptonshire and shooting stars visit to Kettering General Hospital
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Wednesday, 11 July, 2018
Date evidence capture began 
Wednesday, 11 July, 2018
Date evidence capture finished 
Wednesday, 11 July, 2018
Type of report 
Enter and view
Report
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Discharge
Health promotion
Information providing
Quality of care
Quality of staffing
Quality of treatment
Staff levels
Support
Healthwatch reference number 
Rep-7201

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Shooting Stars
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Paediatrics

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.