The Working Well, Bolton

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Summary of report content

This is a report which was written by Healthwatch Bolton detailing people’s views on The Working Well on local health services. People’s comments were collected over a month with the report being published in July 2017. There were 89 people who took part with the majority being female and the majority of people who answered being aged 30-39. The key findings were: Overall, respondents did not think local health services should do more to support most respondents. However medical appointments could be more flexible; regarding availability after typical working hours. There was support for increased access to fitness spaces, and also support for local people at a community level. The report contained mixed comments from the people who were asked to share their views. Healthwatch Bolton did not make any recommendations and there were no response from service providers apart from employees stating they were keen to see more information and service availability in relation to healthy lifestyles activity such as exercise and in relation to accessing community based activities.

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General details

Report title 
The Working Well, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Tuesday, 11 July, 2017
Type of report 
Key themes 
Booking appointments
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.