What would you change about local cancer support services in West Dorset?

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Summary of report content

Healthwatch Dorset undertook engagement to understand people’s current experience of getting support for cancer to inform an integrated care model.  They spoke to 142 people via a survey and interviews during January and February 2020.

People were happy and grateful to the NHS for their medical treatment.  Around 60% of people who responded to the survey and 40% of people interviewed had had a conversation with an NHS professional about their support needs.  People would like more emotional support and help with treatment, finances and transport.  Younger cancer patients, carers and family members felt there was less support for them.

The report contains 5 recommendations about how to improve the support for cancer patients, their carers and families.

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General details

Report title 
What would you change about local cancer support services in West Dorset?
Local Healthwatch 
Healthwatch Dorset
Date of publication 
Wednesday, 28 April, 2021
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Saturday, 29 February, 2020
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Cancer services

Details about conditions and diseases

Types of long term conditions 
Cancer in the last 5 years
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.