What we've heard about remote consultations and the drivers of frustration in GP accessDownload (PDF 128KB)
Summary of report content
Healthwatch Surrey reviewed over 200 stories about people’s experiences of remote consultations that were shared with them between June 2020 and March 2021. - 58% related to GP services - 28% related to hospitals - A small number each from a wide range of other service types, including clinics, dentists and mental health services.
They heard broadly equal numbers of positive, neutral and negative experiences during this time. The report explores factors in positive and negative experiences of remote appointments, problems accessing GP appointment, including total triage.
The report includes four recommendations.