What people told us about their experiences during the COVID-19 pandemic

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Summary of report content

Healthwatch Barnsley wanted to understand people’s experiences of accessing health and social care during the COVID-19 pandemic and how it was affecting their lives.  They undertook a survey to which 34 people responded.

Most people found useful information about the pandemic on national organisation websites, from the media and family and friends.

Just under three in five respondents had had a telephone consultation with a GP, practice nurse or clinical pharmacist and just over a quarter had spoken to another medical professional on the phone.

Just under three quarters said they worried about the health of friends or family members and half worried more about their own health now than before the pandemic.  Just under half said they didn’t require mental health support currently.  A quarter said they needed support now but couldn’t access it.

The report also looks at how the current pandemic has affected people’s access to healthcare for other conditions, their experience of social care, how it has impacted their employment and how they were managing to keep well both physically and mentally during the pandemic.

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General details

Report title 
What people told us about their experiences during the COVID-19 pandemic
Local Healthwatch 
Healthwatch Barnsley
Date of publication 
Thursday, 7 January, 2021
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Quality of appointment
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.