What makes for a positive health or social care experience?Download (PDF 614KB)
Summary of report contentHealthwatch Derbyshire created a report looking at what makes for a positive health or social care experience. The report looked at 620 comments which spoke of positive experiences they had received in the period between April 2014 and December 2016 to analyse what about them had caused the experience to be a positive one. The report also looks at the Healthwatch England consumer principles, the NHS Outcomes framework, NICE guidance as well as other sources. There are lots of comments from the public included, broken down to illustrate the areas they have been put into. Rather than recommendations, the report gives a number of considerations for services to look at and questions to work on, divided into the 8 consumer principles - Essential services, access, choice, a healthy environment, a safe, dignified and quality services, information and education, being listened to and being involved. An exmaple of these considerations contained would be "Essential services - What determines the speed and efficiency of your referral process, and how could this be improved?" The report does not contain a response from any providers.
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What makes for a positive health or social care experience?
Date of publication
Friday, 19 August, 2016
Date evidence capture began
Tuesday, 1 April, 2014
Date evidence capture finished
Saturday, 31 December, 2016
Type of report
Communication between staff and patients
Lifestyle and wellbeing
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?