Summary of report content
Healthwatch Derbyshire created a report looking at what makes for a positive health or social care experience. The report looked at 620 comments which spoke of positive experiences they had received in the period between April 2014 and December 2016 to analyse what about them had caused the experience to be a positive one. The report also looks at the Healthwatch England consumer principles, the NHS Outcomes framework, NICE guidance as well as other sources. There are lots of comments from the public included, broken down to illustrate the areas they have been put into. Rather than recommendations, the report gives a number of considerations for services to look at and questions to work on, divided into the 8 consumer principles - Essential services, access, choice, a healthy environment, a safe, dignified and quality services, information and education, being listened to and being involved. An exmaple of these considerations contained would be "Essential services - What determines the speed and efficiency of your referral process, and how could this be improved?" The report does not contain a response from any providers.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.