What makes for a positive health or social care experience?

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General details

Report title 
What makes for a positive health or social care experience?
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Friday, 19 August, 2016
Date evidence capture began 
Tuesday, 1 April, 2014
Date evidence capture finished 
Saturday, 31 December, 2016
Type of report 
Report
Key themes 
Communication between staff and patients
Engagement
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5543

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Research

Details of people who shared their views

Number of people who shared their views 
620
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.