What it is like to be a Carer in Slough

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Summary of report content

This report summarises Healthwatch Slough's engagement from 'A Call to Action' in Autumn 2017, along with general intelligence gathered from carers over that year. Healthwatch Slough created a survey that was designed to gather free text responses, but did not collect demographic data so the report captures the voice and views of the carer but does not report on age, gender, ethnicity, or which area of Slough the carer lives in. The survey asked how well supported carers felt, what difference the support made to their caring role, what were the biggest challenges and concerns and, what new or additional support would carers appreciate. The report provides an overview of, and signposting to, the support currently available to carers in Slough including an excerpt from the Slough Carers Strategy 2016-17. It also provides a brief note about Carers Assessments. The overall findings were that, even though there appears to be a number of initiatives aimed at providing support to carers, just over half of the 65 respondents to the survey reported feeling poorly supported. The report made 7 recommendations mainly to do with communicating better with carers around both what is available, and what would be beneficial for them. The report and the recommendations have been shared with all partner organisations signed up to the Slough Carers Memorandum of Understanding and the Carers Partnership Board. The aspiration of Healthwatch Slough is to encourage those partners to work together to improve the lives of carers. The Partnership Board have agreed to set up a number of task and finish groups to explore issues raised in the report.

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General details

Report title 
What it is like to be a Carer in Slough
Local Healthwatch 
Healthwatch Slough
Date of publication 
Sunday, 4 November, 2018
Date evidence capture began 
Friday, 1 September, 2017
Date evidence capture finished 
Thursday, 30 November, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Cost of services
Engagement
Health inequalities
Health protection
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Support
Other information of note about this report 
Carers
Healthwatch reference number 
Rep-6822

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care
Assessment
Respite care
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
65
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Types of health and care professionals engaged 
N/A

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.