What the Isles of Scilly have said about their experience of remote consultations

Download (PDF 247KB)

Summary of report content

Healthwatch Isles of Scilly undertook a survey of people’s experiences of remote consultations during the Covid-19 pandemic. As there have been significant changes in the way that people have experienced medical appointments, they wanted to know the experiences of their community in this area.  11 people responded.

Four in five found having a remote consultation was a useful experience More than four in five of these consultations were by telephone and of these 80% of respondents found it a positive experience. Both people who had a video consultation found it a positive experience.

There were a range of different specialist areas that remote consultations were happening in. 46% of respondents said that they would have preferred a face to face appointment. From the stories the main theme was that people would like to choose the type of appointment that they have and be given a specific time that this happens.

There were two recommendations about the health centre giving a specific time for appointments and giving people a choice of type of appointment.

Would you like to look at:

General details

Report title 
What the Isles of Scilly have said about their experience of remote consultations
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Thursday, 29 April, 2021
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Saturday, 31 October, 2020
Key themes 
Booking appointments
Digitalisation of services
Quality of appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.