What Cornwall and the Isles of Scilly say about health and social care during the COVID-19 pandemic

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Summary of report content

Healthwatch Cornwall reported on the key results from a survey they ran in collaboration with Public Health Cornwall and NHS Kernow. The survey ran for six weeks in June and July 2020 and asked residents of Cornwall about their experiences during the pandemic, including:

  • Views on the quality and accessibility of information and advice.
  • Experiences of changes to health and social care services.
  • Impact of the pandemic on people’s mental health and wellbeing and sources of support.
  • Changes to employment and uptake of volunteering.

The findings highlighted a range of issues and recommendations for the attention of health and social care providers in Cornwall, summarised within the key themes of Mental Health and Wellbeing, Carers and Communications.

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General details

Report title 
What Cornwall and the Isles of Scilly say about health and social care during the COVID-19 pandemic
Local Healthwatch 
Healthwatch Cornwall
Date of publication 
Friday, 16 October, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Digitalisation of services
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Public Health Cornwall; NHS Kernow.
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Adult social care
Day care (social care services)
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.