Summary of report content
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What are people telling us during COVID-19
Date of publication
Thursday, 9 July, 2020
Date evidence capture began
Saturday, 1 February, 2020
Date evidence capture finished
Tuesday, 30 June, 2020
Type of report
Communication between staff and patients
Continuity of care
Digitalisation of services
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Community based services for people with mental health needs
Urgent and emergency care services
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?