What are people telling us during COVID-19

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Summary of report content

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Report 
PDF icon 20200709_Healthwatch Luton Q1 Thematic Report on COVID 19 Luton Resident Experiences -June 2020.pdf

General details

Report title 
What are people telling us during COVID-19
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 9 July, 2020
Date evidence capture began 
Saturday, 1 February, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Cancellation
Communication between staff and patients
Complaints procedure
Continuity of care
Digitalisation of services
Discharge
Holistic support
Information providing
Quality of treatment
Support
Healthwatch reference number 
Rep-7642

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Structured interview
Survey
Unstructured Interview
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Secondary care services 
Cancer services
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
300
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.