Summary of report contentHealthwatch West Sussex held several engagement events in July and September 2017 with older people from Horsham and relevant organisations asking about the general experience of hospital admission and discharge to local hospitals. The work was done in partnership with Horsham District Older Peoples Forum, third sector organisations and health and social care providers. The report identifies a number of key issues around hospital admission and discharge including: Communication and information: general need for better communication between hospital staff and patients. There needed to be improved written information about the admissions, discharge and medication. Transport to and from and parking at the hospitals was the most commonly raised negative issue. This included problems with public transport, Community and Voluntary Transport Services, Non-Emergency Patient Transport Services. Issues of lack of information, delays in arrival and pick up and long journeys home. Parking issues included lack of spaces and prohibitive costs. Issues were also raised in relation to the discharge process: a lack of clear information, long delays in being discharged, long waits for medication, being forced to return home to early, discharged without an agreed care plan or information about services in the community. Positive experiences were also referenced in the report: 71% of the people who answered survey questions about their hospital experience felt they had a good experience. Recommendations and guidance made in the report included a list of 'Top Tips' for older people to improve the hospital experience, a review of the effectiveness of Community Transport services, a review of parking arrangements and improved communication and information about the admissions and discharge process.
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West Sussex Horsham District Insight on Hospital Admissions Report
Healthwatch West Sussex
Date of publication
Tuesday, 17 October, 2017
Date evidence capture began
Saturday, 1 July, 2017
Date evidence capture finished
Friday, 1 September, 2017
Type of report
Car parking access
Communication between staff and patients
Quality of patient transport
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other local body
If this work has been done in partnership, who is the partner?
Horsham District Older Peoples Forum.
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Secondary care services
Acute services with overnight beds
Accident & emergency
Urgent and emergency care services
Accident & emergency
Types of disabilities
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?