Warrington and Halton Hospital NHS Foundation Trust

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Summary of report content

On 11 June 2019, staff from Healthwatch Halton and Healthwatch Warrington visited a few wards in the Warrington hospital to speak to patients and visitors. Their overall impression of all the wards was positive which included clean and bright interiors, well displayed information boards, adequate levels of staffing, empathetic staff attitude, respect of privacy for patients and dementia-friendly signage.  However, they found a stack of chairs blocking a fire exit in one of the wards, some visitors complained about parking facilities, a few patients said they disliked the hospital food and would prefer the main lights to be dimmed earlier. The report made seven recommendations which included monitoring staffing levels, reduce clutter where possible, review the pricing of TV viewing by patients, ensure long term patients do not feel isolated, review the equipment need in the paediatric unit, review the delays in discharge and review the parking facilities of the hospital. The report contains a response from the provider with implied and tangible impact.

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General details

Report title 
Warrington and Halton Hospital NHS Foundation Trust
Local Healthwatch 
Healthwatch Halton
Healthwatch Warrington
Date of publication 
Thursday, 10 October, 2019
Date evidence capture began 
Tuesday, 11 June, 2019
Date evidence capture finished 
Tuesday, 11 June, 2019
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Decor
Discharge
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-4957

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Observation
Survey
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Breast screening
Cardiology
General surgery
Maternity
Neonatology
Ophthalmology
Paediatrics
Radiography
Respiratory medicine

Details of people who shared their views

Number of people who shared their views 
19
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.