Walsall urgent care report

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General details

Report title 
Walsall urgent care report
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Wednesday, 25 October, 2017
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Friday, 1 September, 2017
Type of report 
Local analysis
Other
Key themes 
Building and facilities
Continuity of care
Devolution of services
Information providing
Integration of services
Referrals
Service closure
Other information of note about this report 
Good Practice
Healthwatch reference number 
HW-221

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
If this work has been done in partnership, who is the partner? 
Engaging Communities, MRS, Walsall CCG
Primary research method used 
Consultation
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services

Details about conditions and diseases

Types of disabilities 
Multiple
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
892
Age group 
25-64 years
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.