Voice of disability

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Summary of report content

Healthwatch West Berkshire conducted a workshop with people with disabilities in November 2018. The aim of this was to find out what works well and what challenges there are for people with disabilities in West Berkshire health and social care.

People reported positive experiences with their GP services, but there were difficulties in booking appointments. People did not know what services were available to them as there is a lack of information about services resulting in isolation and loneliness. Some people felt that their assisted bin collection is good whilst for others this has been difficult to organise. Access to buses is problematic with little or no wheelchair provision and scheduling to rural areas often at inappropriate times, resulting in residents feeling cut off. The lack of support for people whose disability fluctuates is a problem as the support needs are only necessary when there is an episode. It is clear there are still many challenges for those with disabilities in West Berkshire though currently there is no co-ordianted response or if the Health and Well Being Board (H&WBB) even has sight of the disabled.​​​​​​​

Responses have been collected from a number of service providers, including CCGs, NHS Foundations Trusts, and the council.

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General details

Report title 
Voice of disability
Local Healthwatch 
Healthwatch West Berkshire
Date of publication 
Friday, 6 September, 2019
Date evidence capture began 
Thursday, 15 November, 2018
Date evidence capture finished 
Thursday, 15 November, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Holistic support
Information providing
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Other services 
Equipment service
Patient transport

Details about conditions and diseases

Types of disabilities 
Long term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.