Visit to the NHS 111 call centre

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Summary of report content

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General details

Report title 
Visit to the NHS 111 call centre
Local Healthwatch 
Healthwatch Southend
Date of publication 
Sunday, 31 January, 2016
Date evidence capture began 
Thursday, 14 January, 2016
Type of report 
Enter and view
Key themes 
Service delivery organisation and staffing
Healthwatch reference number 
HWREP-0000073

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Urgent and emergency care services 
NHS 111

Details about conditions and diseases

Types of disabilities 
No
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
2
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
No
Does the information include staff's views? 
Yes

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.