Vision in View - Final report

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Summary of report content

In March 2015, Healthwatch Torbay conducted a focus group of 21 people with visual impairment to seek their feedback on how to inform accessibility and content of health services. The work was done as part of a programme of engagement in Torbay to inform local commissioning decisions. Healthwatch Torbay has a dedicated Visual Impairment (VI) ambassador to engage with local people. The report identified the following: respondents were generally satisfied with the knowledge and advice of local optometrists and with the local eyecare; the service location was convenient; however, access to the service was sometimes difficult due to transport issues and long delays between appointments or difficulty getting convenient appointment times; some respondents did not feel they received any information or support in the eye clinic of the eye health and social services available. All respondents stated that an Eye Clinic Liaison Officer would have been very useful to them. The report recommended the following: • To support the work of the Torbay ECLO by providing patient feedback to the service. • To assist and support the re-establishment of the Low Vision and Sight Loss Torbay Task Group, including hosting events • To attend the local Action for Blind People Living with Sight loss course to promote patient feedback • To sit on the Local Eye Health Network and share experiences and issues arising from Healthwatch intelligence • To actively promote the National Eye Health Week in September Following the report, Healthwatch Torbay now has a regular spot at the Action for Blind People’s Living with Sight Loss course, and have arranged for attendees to have 1-2-1 sessions if they have any concerns about health and care services. Healthwatch Torbay was later invited to showcase their approach by speaking at the 7th annual Vision UK conference in June 2015.

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General details

Report title 
Vision in View - Final report
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Saturday, 15 August, 2015
Date evidence capture began 
Sunday, 15 March, 2015
Date evidence capture finished 
Monday, 15 June, 2015
Type of report 
Key themes 
Service delivery organisation and staffing
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
South Devon and Torbay Clinical Commissioning Group (CCG)
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Optometry services

Details about conditions and diseases

Types of long term conditions 
Blindness or severe visual impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.