Virtual Visit to Dresden House

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Summary of report content

Healthwatch Stoke-on-Trent carried out a virtual Enter and View visit to Dresden House to capture the experiences of staff and service users. They spoke to 5 members of staff and 4 service users.

All feedback from service users was positive, who rated the general care as either good or excellent. Other positive feedback touched upon the safe and comfortable environment, the food, activities on offer, and physical and emotional support.

Staff felt well supported and were happy with training and adaptive practice to maintain COVID-19 safety.  

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General details

Report title 
Virtual Visit to Dresden House
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Thursday, 6 January, 2022
Date evidence capture began 
Monday, 18 October, 2021
Date evidence capture finished 
Friday, 5 November, 2021
Key themes 
Food and nutrition
Quality of care
Staff training

Methodology and approach

Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.