Views of young people about the use of technology in the NHS

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Summary of report content

The aim of this report was to:
1. Find out more about what people think about the use of technology in the NHS
2. To consider how communication and engagement with patients and the public is working in GP services. GP practices are grouping together into primary care networks and therefore it is important to consider patient/public perspectives in the light of this.

15 young people participated in the focus group on 12 March 2020. The group was made up of 16-18 year-old students. There were nine females and six males. Their ethnicity was disclosed as: nine from White British communities, two Sri Lankan community members, two from the local Pakistani community and one from the Indian community as well as one student who described themselves as being from a mixed heritage background.

This group expressed some concerns which were similar to those of the other age groups we gathered information as part of this piece of work. They called for flexibility in approaches to meet the needs of individuals and different circumstances and expressed concerns about security of personal information, for example in health records.

This group had a preference for using Apps. There was not a preference for using video technology for appointments.

Understanding which service to use and what it is appropriate to use them for was an issue and an interesting suggestion was made about how to help young people navigate such decision making as they move to independence and adulthood.

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General details

Report title 
Views of young people about the use of technology in the NHS
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Friday, 31 July, 2020
Date evidence capture began 
Thursday, 12 March, 2020
Date evidence capture finished 
Thursday, 12 March, 2020
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Health inequalities
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.