Views and experiences of Mental Health Crisis Support

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General details

Report title 
Views and experiences of Mental Health Crisis Support
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Tuesday, 7 July, 2020
Date evidence capture began 
Friday, 1 November, 2019
Date evidence capture finished 
Friday, 28 February, 2020
Type of report 
Report
Key themes 
Access
Admission
Consent to care and treatment
Engagement
Health protection
Information providing
Quality of care
Support
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-7635

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Structured interview
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Mental health crisis service

Details of people who shared their views

Number of people who shared their views 
27
Age group 
All
Gender 
All
Ethnicity 
White
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.