Views of 18-30 year-olds on COVID-19 vaccinations

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Summary of report content

Healthwatch Cheshire wanted to explore opinions and experiences of the COVID-19 vaccination for people living in the Cheshire area between 18-30 years old. The purpose was to provide feedback to those organising the COVID-19 vaccination process, in order to influence the messaging used in encouraging people to take up their vaccine. The survey elicited 130 responses between 22 June and 6 July 2021. Of the 82 people who answered demographics and characteristics questions, there was a fairly even split between the number of 18-25-year-olds and 26-30-year-olds responding. Respondents were predominantly female, with 50 women compared to 28 men.

Vaccine uptake

126 of 130 respondents had been offered the vaccine and out of 97 people who answered, 91 said had their first dose or intended to have it and 49 had received their second dose (48 intended to).

Positive comments: wanting to protect others, to feel less anxious about Covid, and a desire to get back to normal. Work or academic life also had a strong connection with getting vaccinated.

The majority of people told us that they trusted the NHS and health and care professionals most as reliable sources for vaccine information.

21 of 130 people told us they didn’t want the vaccine or were unsure. Reasons include: phobia of needles; the risks outweigh the benefits as some in this age group don’t feel particularly at risk; not enough information on short and long-term side effects, such as on fertility and pregnancy; belief that vaccine is still in a trial phase.

Booking vaccine appointments

Vast majority booked their vaccine after initially being contacted by text or letter. 72% said that they had then booked their vaccination online through the NHS website.

85% said the booked process was easy. Those with difficulties cited availability of appointments, not knowing their NHS number, and having to book both doses at once despite a lack of availability for their second dose.

Most popular venues to receive a vaccine are a vaccination centre, GP Practice, pharmacy, or walk-in centre.

Experiences of the vaccine process

Just over half of people vaccinated had received the Pfizer vaccine, and just over a quarter had received AstraZeneca.

Most people told us about friendly and welcoming staff, who looked after them well. People generally felt that they experienced a short waiting time and accessibility, both to and on the site of their vaccination was good. Some negatives mentioned include the logistics of getting a vaccine, such as parking, feeling that they waited a little too long to receive their vaccine, or appointments being far away.

A few reported pain, swelling or feeling unwell after their second dose of the vaccine.

Feedback from NHS Cheshire Clinical Commissioning Group

“This work by Healthwatch has allowed us to hear the voices and experiences of younger local residents which we will use to inform our communications messages and the way we deliver the vaccine.”

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General details

Report title 
Views of 18-30 year-olds on COVID-19 vaccinations
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Friday, 30 July, 2021
Date evidence capture began 
Tuesday, 22 June, 2021
Date evidence capture finished 
Tuesday, 6 July, 2021
Key themes 
Booking appointments
Staff attitudes
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.