Vascular services for County Durham and Darlington

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Summary of report content

Healthwatch County Durham conducted a survey and a series of listening and informing events to gather local people’s experiences of vascular services, their views on the reconfiguration of these services, and to share what was important to them as a patient or carer. This work was undertaken as vascular services in the North East were to be reconfigured from being delivered by four hospitals to three. The survey was developed by NHS England and NHS Improvement; Healthwatch County Durham facilitated the events, captured feedback and collated the responses to the survey to produce an independent report of the findings.

Findings from the survey and events included that: the vast majority of patients travel by car to hospital and this is unlikely to change in the short-term; and patients had mainly received good pre- and post-operative information and advice, but many had not received information about support available to them in the community.

Healthwatch County Durham made recommendations around: ensuring patients and families are provided with the information they need about travelling to hospital; providing patients with information and advice about the care they will receive both pre- and post-surgery, as well as the support available to them in the community; and repeating the survey after 12 months to monitor patients’ satisfaction levels following the changes made to the vascular surgery services.

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General details

Report title 
Vascular services for County Durham and Darlington
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Friday, 1 March, 2019
Type of report 
Report
Key themes 
Access
Car parking access
Car parking charges
Communication between staff and patients
Information providing
Quality of care
Service closure
Service delivery organisation and staffing
Healthwatch reference number 
Rep-4678

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England and NHS Improvement
Primary research method used 
Engagement event
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Inpatient care
Outpatients
Community services 
Other

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions

Details of people who shared their views

Number of people who shared their views 
290
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.