Healthwatch Leicester and Healthwatch Leicestershire undertook a research project on the impact of the Covid-19 pandemic on health and social care. They undertook a survey to which 835 people responded.
People felt there was a good access to information available from different sources however more consistent communications would have improved patient experience. There was almost too much information, so understanding what guidance to follow became much more challenging.
Having a greater focus on online or phone triage with Primary Care services was seen a mostly positive for residents however concerns were raised about it becoming the only method of accessing services as well as highlighting how this approach can disadvantage some communities. Residents felt slightly less positive towards video consultation. More proactive communications between patients and their GP practice, would support better understanding what support and services are available.
A significant portion of residents have not sought help and support for health and care issues during lockdown. This is likely to impact on services once restrictions are lifted.
People felt that the pandemic has had an impact on residents’ mental health.
Using Health and care services during the Covid-19 lockdown
Date evidence capture began
Wednesday, 29 April, 2020
Date evidence capture finished
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Service delivery organisation and staffing
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Other ethnic group
Prefer not to say
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?