Urgent Care Report, Walsall

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Summary of report content

Walsall Clinical Commissioning Group (CCG) carried out a consultation on the future of Urgent Care Services in the area. Three options were proposed to the general public. In conjunction with Healthwatch Walsall a total of 892 survey responses were collected from respondents living in Walsall and the neighbouring boroughs. Two additional consultation events also took place. The report lists the options, the numbers in favour of each options and reasons given by those commenting. The two public consultation events allowed for broader issues surrounding the proposed changes to be discussed. A number of additional themes emerged from these discussions and included education of the public of appropriate use; timescales for change; what will urgent care look like in the future; issues with public transport and issues with GP access. The report goes on to present the findings in the order of the questions and then selected questions are filtered by demographics such as age, gender and postcode area and analyses individual questions by the protected characteristics. This provides for an extremely lengthy report. The report provides a short list of recommendations.

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General details

Report title 
Urgent Care Report, Walsall
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Tuesday, 10 October, 2017
Date evidence capture began 
Tuesday, 10 October, 2017
Date evidence capture finished 
Tuesday, 10 October, 2017
Type of report 
Key themes 
Car parking access
Information providing
Patient records
Service delivery organisation and staffing
Staff training
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Out of hours
NHS 111
Urgent and emergency care services 
Accident & emergency
NHS 111

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Stamina or breathing or fatigue
Vision impairment
Long term condition
Types of long term conditions 
Blindness or severe visual impairment
Deafness or severe hearing impairment
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.