Summary of report content
Healthwatch Tameside undertook a survey about access to urgent care. They received 136 responses.
Communication about the options available for urgent care is still needed. Previous Healthwatch Tameside projects found that people often only retain information they hear/see if it is relevant to them at that time. This might explain why older people who completed the survey had more awareness than younger people.
Some people had positive feedback about the care received. Other people said improvements could be made and gave examples of where they would like to see changes.
People shared many ways to inform the public about changes to urgent care. These included comments about making sure communication was available to everyone, including staff. Specific mention was made regarding people without access to the internet and/or technology, people who are visually impaired, older, vulnerable, or where English is not their first language.