Urgent Care report

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Summary of report content

Healthwatch Tameside undertook a survey about access to urgent care.  They received 136 responses.

Communication about the options available for urgent care is still needed. Previous Healthwatch Tameside projects found that people often only retain information they hear/see if it is relevant to them at that time. This might explain why older people who completed the survey had more awareness than younger people.

Some people had positive feedback about the care received. Other people said improvements could be made and gave examples of where they would like to see changes.

People shared many ways to inform the public about changes to urgent care.  These included comments about making sure communication was available to everyone, including staff. Specific mention was made regarding people without access to the internet and/or technology, people who are visually impaired, older, vulnerable, or where English is not their first language.

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General details

Report title 
Urgent Care report
Local Healthwatch 
Healthwatch Tameside
Date of publication 
Tuesday, 21 December, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Access
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services

Details of people who shared their views

Number of people who shared their views 
136
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Bisexual
Heterosexual
Homosexual
Prefer not to say
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.