An update report on CAMHS services 2019

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Summary of report content

This report looks at the response of the relevant Health Trust and CCG to Healthwatch York's 2017 report on CAMHS. That report found: long waiting times for assessment and diagnosis; earlier diagnosis was needed to ensure parents and schools could better support children; there was a need for better joint working and commissioning and improved communication with private and voluntary sector service providers, and there was a lack of information about where else families could go to get support. The report examines the feedback from Tees Esk and Wear Valleys NHS Trust and NHS Vale of York Clinical Commissioning Group to the 2017 report. They had made improvements to the early intervention and prevention service, provided faster emergency appointments for those in crisis and improved means of communicating with services. Healthwatch York also spoke to York Carers Centre to see if any changes were apparent since the initial report in 2017. York Carers Centre reported that they had been hearing positive feedback about the Single Point of Access service and more time efficient pathways. Tees Esk and Wear Valleys NHS Trust staff had also participated in their online training. However, both York Carers Centre and Healthwatch York were still hearing about the lack of flexibility they experience from services; the lack of an outreach team during a crisis and long waiting times.

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General details

Report title 
An update report on CAMHS services 2019
Local Healthwatch 
Healthwatch York
Date of publication 
Friday, 31 May, 2019
Date evidence capture began 
Sunday, 1 October, 2017
Date evidence capture finished 
Wednesday, 1 May, 2019
Type of report 
Key themes 
Booking appointments
Quality of care
Waiting times and lists for treatment

Methodology and approach

How was the information collected? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Age group 
All people under the age of 18
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.