National Reports Library

Summary of report content

Following the initial Enter and View visit in February 2015 a further visit was made to follow up on the 20 recommendations made. An update has been obtained on each of the following: • Provision of activities – 2 activity coordinators employed • Use of internet for the residents – free WiFi available and iPad for less mobile residents • Opportunities for physical activities – residents encouraged by Activity Co-ordinator to participate appropriate physical exercises • Opportunities for going out – weekly outings arranged • Photos of staff – boards now in place • Accessibility of call bells – access for all residents • Communication Skills Training – Effective communication training is part of the induction for each member of staff as well as Dementia level 1 training. The Home recently went through Barchester’s 10-60-6 Dementia programme and staff are awaiting their accreditation • Equality and diversity training – delivered by Regional Manager • Manual handling training - Mandatory Training Moving and Handling during induction • Overnight stays for relatives – reclining chairs available • Volunteer involvement – active recruitment ongoing • Access to mental health services – local Mental Health team involved with regular reviews for residents • Hygiene – cleaning schedules in place • Signs and notices - All signs displayed are in accordance with the company policies and procedures which comply with the Health and Safety procedures • Seats for visitors – available in small lounge areas • Care home provider meetings – Regional Managers to take part • Staff holidays – undergone a review • Night staffing – Regional Director meets the teams • Team building – regular team meetings • Gold Standards Framework – review and start the reaccreditation process. Current findings: • Concerned to find that the frequent turnover of managers and activities organisers has continued • Recommend that physical exercise activities should be delivered by a person who has had appropriate training, such as a qualified physiotherapist.

Would you like to look at: