Summary of report content
Following the initial Enter and View visit in February 2015 a further visit was made to follow up on the 20 recommendations made. An update has been obtained on each of the following: • Provision of activities – 2 activity coordinators employed • Use of internet for the residents – free WiFi available and iPad for less mobile residents • Opportunities for physical activities – residents encouraged by Activity Co-ordinator to participate appropriate physical exercises • Opportunities for going out – weekly outings arranged • Photos of staff – boards now in place • Accessibility of call bells – access for all residents • Communication Skills Training – Effective communication training is part of the induction for each member of staff as well as Dementia level 1 training. The Home recently went through Barchester’s 10-60-6 Dementia programme and staff are awaiting their accreditation • Equality and diversity training – delivered by Regional Manager • Manual handling training - Mandatory Training Moving and Handling during induction • Overnight stays for relatives – reclining chairs available • Volunteer involvement – active recruitment ongoing • Access to mental health services – local Mental Health team involved with regular reviews for residents • Hygiene – cleaning schedules in place • Signs and notices - All signs displayed are in accordance with the company policies and procedures which comply with the Health and Safety procedures • Seats for visitors – available in small lounge areas • Care home provider meetings – Regional Managers to take part • Staff holidays – undergone a review • Night staffing – Regional Director meets the teams • Team building – regular team meetings • Gold Standards Framework – review and start the reaccreditation process. Current findings: • Concerned to find that the frequent turnover of managers and activities organisers has continued • Recommend that physical exercise activities should be delivered by a person who has had appropriate training, such as a qualified physiotherapist.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.