University Hospitals Coventry and Warwickshire NHS Trust ward visits Oct 2017Download (PDF 994KB)
Summary of report contentThe Healthwatch Coventry Steering Group agreed that Enter and View Visits to adult hospital wards at University Hospitals Coventry and Warwickshire NHS Trust (UHCW) would form part of the 2016-17 Healthwatch work programme because of feedback from patients regarding communication on and how this met the needs of patients with communication support requirements. Between January and August of 2017 Healthwatch Coventry carried out a number of enter and View visits to various wards in UHCW. A total of 107 people took part in semi structured interviews completing surveys. A total of 8 recommendations were made as a result of the survey and the trust responded to the recommendations. The responses were included in this report.
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University Hospitals Coventry and Warwickshire NHS Trust ward visits Oct 2017
Date of publication
Wednesday, 25 October, 2017
Date evidence capture began
Friday, 27 January, 2017
Date evidence capture finished
Tuesday, 22 August, 2017
Type of report
Communication between staff and patients
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Types of disabilities
Learning or understanding or concentrating
Types of long term conditions
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?