Summary of report contentHealthwatch Lewisham engaged with 72 patients at the University Hospital Lewisham, to gather their views about hospital discharge, between March and May 2017. The work was done as part of a programme of engagement on hospital discharge in Lewisham. The report identifies a number of key issues. There is no clear procedure or an agreed plan in place for hospital discharge. Relatives or carers of the patient were not consistently informed when a patient is discharged. Communication between staff and patients was described as ‘good’. However, communication between the nursing staff and consultants or doctors was not always updated regularly. One patient said, “I was discharged too soon and ended up straight back in hospital within 24 hours…. I was told that I was going home at 9.00 but I was still in the hospital at 17:00…. By the time I got home I was feeling poorly and my daughter called 999 and I was readmitted to University Hospital Lewisham”. The report made 13 recommendations. It generally recommends that staff follow the trust’s policy where it is available. In response, the trust welcomed the report and found it informative to help the trust continue improve their service to patients. A detailed and comprehensive response has been incorporated in the report.
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University Hospital Lewisham: Report on patient discharge
Date of publication
Wednesday, 28 June, 2017
Date evidence capture began
Saturday, 2 March, 2019
Date evidence capture finished
Thursday, 25 May, 2017
Type of report
Communication between staff and patients
Continuity of care
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Secondary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)