Understanding the impact of COVID-19

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Summary of report content

Healthwatch City of London conducted a survey to gather views on the provision of services during the pandemic from 34 people. 

They found that people generally had access to the right information to stay well. 57% of people reported that they contacted NHS 111 because they were unable to contact their GP, with 43% being referred to a GP as a result. There was a mixed response about how well the GP website was to obtain accurate information.

Healthwatch City of London stated that the report has been shared with a number of key stakeholders. 

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General details

Report title 
Understanding the impact of COVID-19
Local Healthwatch 
Healthwatch City of London
Date of publication 
Friday, 25 September, 2020
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7815

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
34
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.