Trouble accessing a dentist?

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Summary of report content

Healthwatch Trafford reported on insight on access to NHS dentistry during the pandemic, using issues reported to their helpline.

During the year 2019/20, they only received 3 enquiries relating to dentistry, compared to 24 during April 2020 to January 2021. 

Most people contacted Healthwatch Trafford because they couldn’t find a dental practice to register them as a new patient.  They also received feedback from people who were unhappy with the service provided.

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General details

Report title 
Trouble accessing a dentist?
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Tuesday, 16 February, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Sunday, 31 January, 2021
Type of report 
Key themes 
Cost of services
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.