Trends Analysis Report for Royal London Hospital April to Sept 2017, Tower HamletsDownload (PDF 1.9MB)
Summary of report contentBetween April and September 2017, Healthwatch Tower Hamlets produced a trend analysis report for Royal London Hospital. Between April and September 2017, Healthwatch collected and analysed comments from a total of 740 hospital service users and identified a total of 1,850 issues. The areas covered as part of this report included those shown below: • Transport • Reception • Diagnosis and testing • Clinical treatment • Clinical nursing • Discharge • Follow-on • Community care Some of the highlighted findings from the report showed that compared with the previous report (April 2016 to March 2017), patients were more likely to feel that they receive good support at the Royal London Hospital. Patient opinion of community services offered by the Royal London had dramatically improved; and opinion of the discharge process had improved. Transport delays and no-shows continue to be an issue negatively affecting patient opinion. Administration issues have an important negative impact on patient opinions across all stages of the care pathway. People have received inaccurate booking information, inaccurate/incomplete patient records or have failed to be notified of cancelled appointments. Some patients report their referrals from other healthcare providers have been lost or delayed. A series of recommendations in each of the bullets above has been provided within the report. As an example we have shown a few below: • Monitor, review and investigate providers of transport to enforce standards of punctuality, reliability and professional behaviour. • Ensure patients are promptly informed of any delays or cancellations to the service. • Communicate clearly with patients in order to provide reassurance that their cases are taken seriously and that they are receiving appropriate treatment. At the time of publication there was no response received from the provider or commissioners.
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Trends Analysis Report for Royal London Hospital April to Sept 2017, Tower Hamlets
Healthwatch Tower Hamlets
Date of publication
Friday, 1 September, 2017
Date evidence capture began
Saturday, 1 April, 2017
Date evidence capture finished
Friday, 1 September, 2017
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of patient transport
Quality of staffing
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Ear, nose and throat
Community based services for people who misuse substances
Community based services for people with a learning disability
Non-emergency ambulance service
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Ear nose and throat conditions
Fertility, pregnancy and childbirth
Types of disabilities
Types of long term conditions
Mental health condition
What type of pregnancy or maternity themes are included in the report
Loss of pregnancy
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?