Summary of report contentHealthwatch Croydon engaged with 118 service users, which were held between 24th April to 20th May 2016. The work was done as part of a trend analysis of the patient experience, and of a programme of engagement on anti-coagulation services. The engagement events were held in several clinics in Croydon. The report identifies a number of key issues. Patients are satisfied with Waiting Times, Staff Attitude and the overall Quality of the service. Healthwatch Croydon observed that most patients were seen within ten minutes of arrival, and regardless of their appointment times. Sentiment about Catchment/Distance is also broadly positive, while marginally negative on the waiting Environment/Layout, according to comments. Sentiment is positive at most clinics, while broadly so at Queenhill Medical Practice and marginally so at Boots Purley. At Purley, although patients were seen within their appointment time, we did observe some having to stand while waiting. The report does not make any recommendations
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Trends analysis: Anti-coagulation service
Date of publication
Monday, 25 April, 2016
Date evidence capture began
Sunday, 24 April, 2016
Date evidence capture finished
Friday, 20 May, 2016
Type of report
Building and facilities
Communication between staff and patients
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Conditions or diseases
Blood and immune system conditions
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?