Summary of report contentIn January 2017 Healthwatch Cumbria (HWC) was commissioned by the West, North and East Cumbria Sustainability and Transformation Programme (STP) to facilitate a series of events to explore the support people feel they need when receiving treatment at a distance. Summary of solutions and ideas; •IT should be used more. This was in terms of using Skype or Facetime to enable patients to stay connected to relatives as well as using more telehealth consultations to minimise the need for travel •Explore how day clinic areas could be used when not needed to increase space available for relatives in hospitals •Greater flexibility with visiting hours to better suit the needs of patients and their relatives •Appointment times should be better tailored to suit travel arrangements and bus times •More information given to patients on things such as how to get to the hospital, local accommodation and parking. Consider a single point of access to a full range of information about public transport providers and local road networks •Consider increasing access to services at weekends to address challenges with childcare and/or caring for other dependents •Better use and awareness of volunteer driver schemes Summary of issues: •Challenges for patients with appointment times, transport and travel •Challenges for relatives wishing to support/visit patients, including having to take time off work to take people to hospital appointments and find out how patients were doing
Would you like to look at:
Treatment at a distance
Date of publication
Wednesday, 1 March, 2017
Date evidence capture began
Wednesday, 1 February, 2017
Date evidence capture finished
Thursday, 16 February, 2017
Type of report
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
West, North and East Cumbria Sustainability and Transformation Programme (STP)
Primary research method used
How was the information collected?
Secondary care services
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?