Treatment at a distance

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Summary of report content

In January 2017 Healthwatch Cumbria (HWC) was commissioned by the West, North and East Cumbria Sustainability and Transformation Programme (STP) to facilitate a series of events to explore the support people feel they need when receiving treatment at a distance. Summary of solutions and ideas; •IT should be used more. This was in terms of using Skype or Facetime to enable patients to stay connected to relatives as well as using more telehealth consultations to minimise the need for travel •Explore how day clinic areas could be used when not needed to increase space available for relatives in hospitals •Greater flexibility with visiting hours to better suit the needs of patients and their relatives •Appointment times should be better tailored to suit travel arrangements and bus times •More information given to patients on things such as how to get to the hospital, local accommodation and parking. Consider a single point of access to a full range of information about public transport providers and local road networks •Consider increasing access to services at weekends to address challenges with childcare and/or caring for other dependents •Better use and awareness of volunteer driver schemes Summary of issues: •Challenges for patients with appointment times, transport and travel •Challenges for relatives wishing to support/visit patients, including having to take time off work to take people to hospital appointments and find out how patients were doing

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General details

Report title 
Treatment at a distance
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Wednesday, 1 March, 2017
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Thursday, 16 February, 2017
Type of report 
Service evaluation
Key themes 
Booking appointments
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
West, North and East Cumbria Sustainability and Transformation Programme (STP)
Primary research method used 
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Day care
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.