Towards a set of patient experience outcomes, BoltonDownload (PDF 923KB)
Summary of report contentThis is a report which was written by Healthwatch Bolton detailing patient’s experiences with different services in Bolton. The comments were collected over 4 days in December 2016 at five different Farnworth venues (Farnworth Health Centre, Farnworth GP, Farnworth Foodbank, Age UK and Farnworth UCAN) producing 615 comments which 60 were used in this analysis. The work was carried out after Healthwatch Bolton was approached by Bolton GP Federation. The report contains comments which were said by the people who were approached and they were detailing patient experience outcomes with people stating that they: Expect to be able to get a routine primary care appointment within two to five days Don’t expect to have to wait months for a routine referral with some waiting 2 months, 12 weeks and 6 month. Expect services to respect personal circumstances The report seemed to contain negative comments as people didn’t seem happy with their experiences. Healthwatch Bolton did not write any recommendations at the end of the report and the service provider did not provide a response.
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Towards a set of patient experience outcomes, Bolton
Date of publication
Monday, 13 March, 2017
Date evidence capture began
Thursday, 1 December, 2016
Date evidence capture finished
Saturday, 31 December, 2016
Type of report
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
Primary care services
Out of hours
Secondary care services
Ear, nose and throat
Accident & emergency
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?