Torbay Health-related Community-based Services Review

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Summary of report content

In 2015, Healthwatch Torbay conducted a survey with 328 local people to learn about their experience of how they obtain advice and treatment for an illness or injury, and their understanding of community-based services, in Paignton and Brixham. The work was done as part of a programme of engagement in Torbay to inform local commissioning decisions. The report identified the following: - There is not enough information on local community-based health-related services available to the public locally, including information on the criteria for visiting each place and its opening times. - Minor Injuries Units (MIUs), although quite highly rated, are used a lot less than other services, with TQ1 and TQ2 residents (Torquay) significantly less aware than others where MIUs are, when they were open and how to contact them. - The most frequent community-based health-related services used in Torbay by far are Torbay Hospital A&E, local GPs and Pharmacists. The Mental Health Crisis Team is used least, but those who have used it rate the service as the lowest quality amongst the remaining services, with many citing the need for more mental health support services locally. One respondent said, ‘although I would always try to attend a service straightaway I would telephone first to see whether I could be seen. Staff always seem overstretched and services very busy. I wish they had more money’. The report recommended the following: - An extensive local marketing campaign is required, particularly in the TQ1 and TQ2 postal areas, to inform residents of the types of community-based health-related services available to them locally, particularly centred on MIUs and why they should be used before Torbay A&E for less serious medical issues - A review of the current MIU signage should be conducted to ensure that both Paignton and Brixham MIUs are clearly signposted, including in the TQ1 and TQ2 postal areas - A further investigation asking the community exactly how they would like to access community-based health-related services should be conducted

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General details

Report title 
Torbay Health-related Community-based Services Review
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Wednesday, 2 September, 2015
Date evidence capture began 
Monday, 2 June, 2014
Date evidence capture finished 
Saturday, 1 August, 2015
Type of report 
Key themes 
Booking appointments
Health and safety
Information providing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Out of hours
NHS 111
Urgent care services
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.