Summary of report content
Healthwatch North East Lincolnshire analysed its feedback about the non-emergency patient service provided by Thames Ambulance Service Ltd after hearing concerns from people about waiting times, communication and eligibility. It also created surveys for staff and patients. Altogether it heard from 42 people. Key themes included:
- A lack of communication about pick up times
- The need for support and assistance whilst waiting for transport home
- Delays in waiting
- Positive feedback about staff
The report includes five recommendations.