Test and Trace Briefing, December 2020

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Summary of report content

Healthwatch North Yorkshire conducted research into Test and Trace, drawing on results gathered from their COVID-19 briefing published in November and updated from feedback in December. Healthwatch North Yorkshire found much frustration regarding Test and Trace, with a lack of clarity of guidance (41%), inability to access tests (34%), and a failure of the track and trace system (16%) being the main issues raised.

Members of the public have been calling to receive advice regarding testing, enquiring how and when to get a test and if they should get a test. Members of the public are also indicating they are receiving conflicting advice. Being unable to book a test has been another theme, with home kits being limited and members of the public reporting that they have been directed to testing sites 50+ miles away. There has also been feedback from members of the public who have not been contacted after being in proximity to others who have tested positive for COVID-19. This has resulted in confusion and anxiety from members of the public.

Healthwatch North Yorkshire recommends that clear, transparent, and accessible information should be provided to the public. Testing availability should be increased to meet the demand of the community, and site locations should be chosen on population need. Communication should be improved to ensure people are contacted promptly and positive messaging should be used to encourage people to get tested. Healthwatch North Yorkshire reported feedback on the 30th November at an event hosted by the Department of Health and Social Care. Organisers from the DHSC recognised the importance of the feedback they received and provided assurances that efforts were being made to improve the situation.

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General details

Report title 
Test and Trace Briefing, December 2020
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Friday, 11 December, 2020
Date evidence capture began 
Friday, 11 December, 2020
Date evidence capture finished 
Friday, 11 December, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.